At > While 98% then their standard service, as Glints explained, a service level contract is required for proper operation. It`s information about what alS is, you also know about components, types, ALS management and why the service level agreement. A service level contract or ALS is a contract between a service provider and its customers, which documents the services provided by a provider and sets out the service standards that a provider must meet. The simple service level agreement is a tool used by service providers and customers to ensure that cooperation goes smoothly, with clear information that has advantages and disadvantages, so that service providers and customers can get to know each other and understand each other. Once ALS is intelligently organized, the next important step to manage properly is documentation. Some important things about documentation, among others: hopefully with this fairly long sharing, can be useful, especially for colleagues who do not understand the ALA, and can continue by applying them, especially if we receive problems related to the service provided by the provider, so remember to ask for the ticket number, because the ticket number as the basis for the calculation of ALS, so I often understood that the Argo SLA calculation began to run, since we asked for the ticket, is SLA a tool that is given a formal agreement between suppliers/providers with customers (external/inter) around the obligation to receive and receive services. Menyadur Hubspot, Service Level Agreement (SLA) is a contract that defines a number of obligations agreed by one party to be given to the other party. SLA is synonymous with Service Level Agreement or Indonesian language is Service Level Agreement. Perhaps you have heard the term SLC, so what is the difference between SLA and SLC? In terms of understanding, SLC is a broader and more general form of ALS.