Service Level Agreement (ili skra`eno SLA) i dio ugovora (mada moée da bude i poseban ugovor) u kom se definiée vrsta i nivo usluge izme`u ponu`a usluge (prodavca, odnosno service provider-a) i klijenta (kupca, odnosno customer-a). The service received by the customer as a result of the service provided is at the heart of the service level agreement. A web service level agreement (WSLA) is a standard for monitoring compliance with web services according to the service level agreement. It allows authors to indicate performance metrics assigned to a web application, desired performance goals, and actions to perform if performance is not achieved. FP7 IRMOS also examined aspects of translation of ALS terms at the application level into resource-based attributes to bridge the gap between customer expectations and cloud provider resource management mechanisms. [14] [15] The European Commission has presented a summary of the results of various ALS research projects (from specifications to monitoring, management and implementation). [16] . В таком соглашении может содержаться детальное описание предоставляемого сервиса, в том числе перечень параметров качества, методов и средств их контроля, времени отклика поставщика на запрос от потребителя, а также штрафные санкции за нарушение этого соглашения. SLA, SLA, SL, S.S. Agreement at the operational level) . Service level agreements are also defined at different levels: a service level contract is an agreement between two or more parties, one being the customer and the other service providers. It may be a formal or informal legally binding “treaty” (for example.
B internal relations within the department).